Process

How a Review Gets Removed.

Transparent end to end. You see exactly what happens at every stage.

The Four Stages

From submission to removal. No surprises.

1

Pick Your Reviews

Open our form, find your business, and pick the reviews you want removed.

2

Sign and Save a Card

In the same sitting, sign the agreement and save a card. The price is a flat fee per review, shown on the form before you sign. Nothing is charged now. Stripe places a temporary hold of one review's fee to check the card; it clears in a few days.

3

Removal Attempt

We prepare and submit the case through Google's official content policy channel. Google makes the final call, so no one can promise a timeline. You pay only if a review comes down. We monitor and escalate until Google reaches a final decision.

4

Outcome and Payment

When the review is removed, we email you and charge your saved card. If it stays up, you owe nothing.

If a review comes back: It is uncommon. When a review is removed, Google does not notify the reviewer, and we never contact them. Google only allows an account to leave one review per business, so the same account cannot simply post another one. You only pay once a review is gone. See the FAQ for more.

What We Look For.

Google has clear content policies. Reviews that violate these policies are eligible for removal. Our job is identifying violations, documenting them, and presenting them to Google's review team.

Common policy violations include:

  • Harassment, threats, or hate speech
  • Spam, fake content, or duplicate posts
  • Off-topic content unrelated to a customer experience
  • Conflicts of interest (competitors, former employees)
  • Restricted content (illegal products, regulated industries)
  • Misinformation or demonstrably false claims
  • Reviews from people who were never customers
  • Honest negative reviews from actual customers
  • Reviews stating opinions or preferences
  • Low star ratings without policy violations
  • Constructive criticism, even when harsh

What We Don't Touch.

If a review is an honest customer opinion, even a negative one, it's not removable under Google's policies. We won't pursue these cases and won't waste your time.

Our incentive structure makes this clear: we only get paid on removal, so we don't take cases we can't win.

Ready to Submit a Review?

Pick your reviews, sign, and save a card in one sitting. Nothing is charged until Google removes a review.

Start Your Removal