Last updated: October 10, 2026
These Terms of Service (the "Terms") form a binding agreement between you ("you" or "Client") and RemoveHQ LLC, a Florida limited liability company ("RemoveHQ", "we", "us", or "our"). RemoveHQ provides digital marketing consulting services. By using our website at removehq.com (the "Site") or engaging us for services, you agree to these Terms.
RemoveHQ provides digital marketing consulting services to small and medium-sized businesses. Clients choose the reviews they want removed, and we evaluate that content against published platform content policies and assist clients with the submission of content policy reports through official platform-provided channels. We work exclusively through publicly available, platform-provided reporting tools. We do not produce, post, modify, suppress, or directly remove any content; final decisions regarding content rest with the operator of each platform. We do not manipulate ratings or use any tactics that violate platform terms of service.
You sign up through our online form. You choose your business and the reviews you want removed, sign the agreement, and save a card. Nothing is charged at signing. To check the card, our payment processor places a temporary hold of one review's fee, which clears in a few days.
The price is a flat fee per review, shown on the form before you sign. Work begins after you sign.
You agree to pay the agreed price only after the targeted review has been removed from the Google listing. If the review is not removed, no payment is due. Confirmation of removal will be communicated to you in writing.
When a review is removed, we email you. Then we charge your saved card, or, if you pay by invoice, we email you an invoice. An invoice is due when you receive it.
If a removed review comes back, Section 6 sets out what we do.
We may send unpaid balances to a collection agency. You pay the collection costs where the law allows.
Removal of content on Google rests solely with Google. RemoveHQ does not control Google's review process or decisions. We do not guarantee that any specific removal request will be successful or that any timeline will be met.
Reviews may be reinstated by Google at any time after removal. While uncommon for policy-based removals like ours, reinstatement can occur for many reasons outside our control, including changes in Google's content policies, algorithm or automated platform updates, re-evaluation of the review by Google, or appeals by the original reviewer. We cannot prevent reinstatement. Do not engage RemoveHQ if you need a removed review to stay down for good.
We will use commercially reasonable efforts to pursue removals we accept. See Section 6 for what we do if a removed review comes back.
The service is considered complete upon initial removal of the targeted review from Google. Any subsequent reinstatement or re-evaluation by Google is outside RemoveHQ's control and does not constitute a failure of service.
Google decides whether a review stays down, and we do not control that. If the same review comes back, whether Google restored it or the reviewer posted it again, within 30 days of the charge or invoice for it, we try again for free, and if it is still up 60 days after it came back, you get a credit equal to what you paid for that review, for one other review, usable within 12 months of getting it. If it comes back 31 to 365 days after the charge or invoice for it, you can ask us to try again. If you ask by email and it is removed again, we bill you half of what you paid for that review. If it is not removed, you pay nothing. A different review from the same person is a new review. This does not cover a review that comes back because you did something on the “While we work” list. Credits can't be turned into cash. Nothing here takes away rights the law gives you that can't be excluded. To ask, email support@removehq.com with the review's Google Maps link or a screenshot.
You are only charged after a review is removed. If a review comes back, Section 6 sets out what RemoveHQ offers.
If a payment was collected in error, or in an amount exceeding the agreed fee per review, contact us at support@removehq.com within thirty (30) days and we will make it right.
You represent and warrant that:
While we work. Anything you did before we took a review on is fine. That includes reporting it, replying to it, or asking someone to look at it. Once we are working on a review, leave the removal work to us. Do not report it again. Do not follow up on an earlier report. Do not contact Google about it separately. Do not let anyone else, including your own team or another company, work on it. Do not contact the reviewer, including asking them to edit or withdraw it. Do not reply to the review. Other efforts can disrupt Google's process, and an edited review can come back. If a review we are working on comes down, you owe the fee, whether or not you or anyone else also took steps to remove it.
We treat information you share with us as confidential and will not disclose it to third parties except as necessary to perform the services or as required by law.
To the maximum extent permitted by law, RemoveHQ's total liability arising out of or relating to these Terms shall not exceed the fees you have actually paid to us in the twelve (12) months preceding the claim. In no event shall RemoveHQ be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, goodwill, or business interruption, whether foreseeable or not.
The services are provided "as is" and "as available." RemoveHQ disclaims all warranties not expressly stated in these Terms, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
You agree to indemnify, defend, and hold RemoveHQ harmless from any claims, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your misrepresentations regarding the reviews or your authority to engage us, or your violation of applicable law or third party rights.
Either side can cancel by email with 14 days' notice. If a review we are working on comes down within 30 days after cancelling, the fee still applies. Sections of these Terms that by their nature should survive cancellation (including payment obligations, what Section 6 says about reviews that come back, limitations of liability, and indemnification) will survive.
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Service after a change constitutes acceptance of the revised Terms.
Questions about these Terms can be sent to support@removehq.com.