Last updated: June 5, 2026
These Terms of Service (the "Terms") form a binding agreement between you ("you" or "Client") and RemoveHQ LLC, a Florida limited liability company ("RemoveHQ", "we", "us", or "our"). RemoveHQ provides digital marketing consulting services. By using our website at removehq.com (the "Site") or engaging us for services, you agree to these Terms.
RemoveHQ provides digital marketing consulting services to small and medium-sized businesses. Our engagements involve evaluating online content against published platform content policies, advising clients on whether such content meets criteria for policy reporting, and assisting clients with the submission of content policy reports through official platform-provided channels. We work exclusively through publicly available, platform-provided reporting tools. We do not produce, post, modify, suppress, or directly remove any content; final decisions regarding content rest with the operator of each platform. We do not manipulate ratings or use any tactics that violate platform terms of service.
You may submit reviews through our Site for a free assessment. Submitting a review for assessment creates no obligation, no contract for services, and no charge. We will respond with our evaluation within a reasonable time (typically one business day).
If, following the free assessment, you wish to engage us to attempt removal of a review, we will provide pricing in writing and request your agreement to proceed. Work begins only after you confirm engagement. Pricing for each engagement is set out in the engagement confirmation.
You agree to pay the agreed price only after the targeted review has been removed from the Google listing. If the review is not removed, no payment is due. Confirmation of removal will be communicated to you in writing.
An invoice will be issued upon confirmation of removal. Payment is due within fourteen (14) days of invoice unless other terms are agreed in writing.
If a removed review is reinstated by Google within thirty (30) days of the date your payment is charged, you are eligible for a full refund under the terms set out in Section 6.
Overdue payments accrue interest at the rate of one and one-half percent (1.5%) per month, or the maximum permitted by law, whichever is lower. You are responsible for all reasonable costs of collection, including attorneys' fees and court costs.
Removal of content on Google rests solely with Google. RemoveHQ does not control Google's review process or decisions. We do not guarantee that any specific removal request will be successful or that any timeline will be met.
Reviews may be reinstated by Google at any time after removal. While uncommon for policy-based removals like ours, reinstatement can occur for many reasons outside our control, including changes in Google's content policies, algorithm or automated platform updates, re-evaluation of the review by Google, or appeals by the original reviewer. We cannot prevent reinstatement. You should not engage RemoveHQ if you require a guarantee that a removed review will remain removed indefinitely.
We will use commercially reasonable efforts to pursue removals we accept. See Section 6 for the limited refund available if a removed review is reinstated.
The service is considered complete upon initial removal of the targeted review from Google. Any subsequent reinstatement or re-evaluation by Google is outside RemoveHQ's control and does not constitute a failure of service.
30-day re-removal guarantee. If a review that we successfully removed reappears on the targeted Google listing within thirty (30) days of the date your payment was charged, RemoveHQ will, at its election: (i) re-attempt removal of the review through Google's content reporting channels at no additional charge to you; or (ii) refund the original charge in full to your original payment method.
If RemoveHQ elects re-removal under (i) and is unable to remove the review within thirty (30) days of the reappearance, you are entitled to a full refund of the original charge upon written request, as if option (ii) had originally been elected.
To trigger this guarantee, you must:
Refunds approved under this Section are issued to the original payment method within thirty (30) days of the determination that re-removal is not possible or that RemoveHQ has elected refund over re-attempt. The 30-day guarantee applies only to the specific charge for the reinstated review and does not extend to other engagements.
After the 30-day window. Once thirty (30) days have passed from the date of charge, the transaction is final regardless of any subsequent reinstatement. If previously removed content reappears more than thirty (30) days after the charge, for any reason (including changes in Google's content policies, automated platform actions, or appeals by the reviewer), this does not entitle you to any refund or credit.
RemoveHQ, including its ownership, management, contractors, and partners, is not liable for any reinstatement of removed content. Any subsequent effort to re-remove a reinstated review constitutes a new engagement subject to a separate fee, unless RemoveHQ at its sole discretion elects to attempt re-removal as a courtesy at no charge.
Because you are only ever charged after a review has actually been removed, fees collected for a confirmed removal are non-refundable except under the 30-day re-removal guarantee described in Section 6. That guarantee (re-removal at no charge, or a full refund if we can't) is the remedy if a removed review is reinstated.
If a payment was collected in error, or in an amount exceeding the agreed engagement fee, contact us at [email protected] within thirty (30) days and we will make it right.
You represent and warrant that:
During an active engagement, you agree not to flag, reply to, edit, or otherwise interact with the targeted review through your own Google Business Profile or any other channel, and not to engage other parties to attempt removal of the same review. Such interference may invalidate our submission to Google and is grounds for the engagement to be considered fulfilled. If the targeted review is removed during the engagement period, RemoveHQ is entitled to the agreed fee regardless of which party performed the work.
We treat information you share with us as confidential and will not disclose it to third parties except as necessary to perform the services or as required by law.
To the maximum extent permitted by law, RemoveHQ's total liability arising out of or relating to these Terms shall not exceed the fees you have actually paid to us in the twelve (12) months preceding the claim. In no event shall RemoveHQ be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, goodwill, or business interruption, whether foreseeable or not.
The services are provided "as is" and "as available." RemoveHQ disclaims all warranties not expressly stated in these Terms, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
You agree to indemnify, defend, and hold RemoveHQ harmless from any claims, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your misrepresentations regarding the reviews or your authority to engage us, or your violation of applicable law or third party rights.
Either party may terminate an engagement before work begins. Once a removal request has been submitted to Google, work cannot be unilaterally terminated; payment remains contingent on successful removal as described above. Sections of these Terms that by their nature should survive termination (including payment obligations, the 30-day re-removal guarantee, limitations of liability, and indemnification) will survive.
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Service after a change constitutes acceptance of the revised Terms.
Questions about these Terms can be sent to [email protected].