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Can You Remove a Google Review Left on the Wrong Business?

A review meant for a different company is one of the clearer removal cases. Here is why it happens and what it takes to get it corrected.

It is one of the more frustrating reviews to get, and also one of the most fixable. A one-star review describing an experience you know was never yours, with a name you do not recognize, complaining about a service you do not offer, often means the review simply landed on the wrong listing. Google's policies treat misplaced reviews as removable.

Why it happens

Misplaced reviews are surprisingly common:

  • Two businesses share a similar name, and the reviewer picked the wrong one.
  • A business moved, and an old location's reviews got tangled.
  • A chain or franchise gets reviews meant for a different branch.
  • The reviewer simply searched and clicked the wrong result.

How to tell it is misplaced

The clues are usually in the review itself. It references a product or service you do not provide, a location that is not yours, a staff member who does not work for you, or an interaction that does not match anything in your records. The mismatch is the evidence.

This is one of the cleaner cases. When a review clearly describes a different business, the policy argument is straightforward, which is why misplaced reviews are among the more reliable removals.

How to get one removed

  • Document the mismatch, the specific details that prove the review was meant for someone else.
  • Report it as off-topic or misplaced content through Google's channel.
  • Escalate if the first automated review does not act on it.

As with any review, odds are highest within about 30 days of posting, so it is worth acting while it is recent.

What we do

We document why a review belongs to a different business and submit the case. Every removal goes through Google's own approval, but misplaced reviews tend to make a clear case. The assessment is free, and you only pay if it is removed.

Have a Review You Want Removed?

The assessment is free and takes less than a minute. You pay only if the review is removed. We'll give you an honest read within one business day.

Submit for Free Assessment